Privacy Policy

Welcome to Coopertown Airboats. Operating continuously since 1947 inside the Florida Everglades on Tamiami Trail (US-41), we provide world-famous guided airboat tours, private charters, and authentic educational wildlife presentations.

This Privacy Policy describes our practices regarding the collection, processing, protection, and disclosure of personal information obtained through our website (coopertownairboats.com), our online ticket booking and reservation systems, on-site services at our dock, and direct communications with our reservation desk.

We collect only the minimum personal data necessary to process your airboat tour tickets, deliver confirmations, provide customer service, and ensure safe operations.

A. Information You Provide Directly

• Contact Details: Full name, email address, and telephone number provided during the online ticket checkout or phone reservation process.
• Booking & Passenger Data: Number of adult tickets, child tickets, tour selection (Standard Public Tour or Private Charters), and requested departure dates.
• Customer Inquiries & Correspondence: Information submitted via phone calls, emails, or group charter requests (such as school field trips, tour coach arrangements, or commercial film inquiries).

B. Information Collected Automatically

• Device & Connection Data: IP address, browser type and version, device category (desktop, mobile, tablet), language preferences, and general geographic location.
• Website Usage Data: Pages visited, time spent on pages, referral URLs, and navigation paths used to improve website usability and load speed.

We hold online financial transaction security to the highest industry standards.

All ticket payments are processed through PayPal (PayPal Smart Buttons / PayPal Checkout), a global leader in payment processing compliant with the strictest Payment Card Industry Data Security Standard (PCI-DSS Level 1):

• When you select PayPal or Debit or Credit Card, card details are entered into PayPal's secure, isolated, and encrypted iframe fields.
• Transactions are transmitted via 256-bit Secure Sockets Layer / Transport Layer Security (SSL/TLS) encryption directly to PayPal servers.
• Our server only receives an encrypted confirmation payload containing the status of the transaction (e.g., COMPLETED), transaction timestamp, order reference number, and payment ID to confirm ticket issuance.

We use the collected information solely for legitimate operational and business purposes, including:

• Ticket Issuance & Fulfillment: Generating your unique order confirmation number (e.g. COOP-YYYYMMDD-XXXXX) and instant printable receipt.
• Customer Service & Operational Alerts: Contacting you regarding your booking, weather-related delays, or emergency Everglades National Park closures.
• On-Site Redemption Verification: Confirming your booking when you check in at the Coopertown ticket desk on Tamiami Trail.
• Fraud Prevention & Security: Detecting and mitigating fraudulent card use, automated bots, and unauthorized transactions.
• Legal & Tax Compliance: Maintaining accurate financial records in accordance with Florida Department of Revenue and U.S. federal accounting laws.

We do not sell, trade, or distribute your personal information. Disclosures are limited strictly to the following circumstances:

• Payment Processors (PayPal Inc.): We share transaction identifiers and contact parameters necessary to authenticate, authorize, and settle ticket charges.
• Technology Infrastructure Providers: Secure web hosting, database providers, and cybersecurity vendors who operate under strict non-disclosure obligations.
• Legal & Regulatory Compliance: If required by a court order, subpoena, government inquiry, or to protect the safety, legal rights, or property of Coopertown Airboats, our passengers, or the public.
• Emergency Situations: In rare medical emergencies or wilderness search-and-rescue operations inside Everglades National Park, passenger information may be shared with first responders and the U.S. National Park Service.

Our website uses minimal, functional cookies and local browser storage to provide a seamless user experience:

• Essential Operational Cookies: Required to calculate ticket pricing, remember modal state, and preserve customer contact input during checkout.
• PayPal Security Cookies: Loaded by the official PayPal JavaScript SDK to prevent fraudulent checkout requests and verify session integrity.
• Managing Cookies: You can choose to disable or block cookies through your browser settings. However, disabling essential cookies may impact ticket calculator functions and online checkout capabilities.

We implement robust technical and organizational safeguards designed to protect your personal information against accidental loss, unauthorized access, alteration, and misuse.

• Encryption in Transit: All website traffic is forced over HTTPS using modern TLS protocols.
• Restricted Administrative Access: Booking databases and administrative control panels are password-protected, encrypted, and restricted to authorized operational staff.
• Retention Period: Ticket order records are retained for as long as necessary to fulfill the tour service, comply with legal and tax accounting mandates (generally up to 7 years in Florida), and resolve potential billing disputes.

Depending on your jurisdiction (including the Florida Digital Bill of Rights, California Consumer Privacy Act (CCPA/CPRA), and other regional privacy regulations), you have specific rights regarding your personal information:

• Right of Access & Portability: You may request a summary of the personal contact data associated with your orders.
• Right to Rectification: You may request corrections to inaccurate or outdated contact information.
• Right to Deletion: You may request the deletion of your personal data, subject to statutory exemptions (such as completing an existing tour or complying with Florida tax retention rules).
• Non-Discrimination: We will never deny services, charge different prices, or provide a lower quality of service if you choose to exercise your privacy rights.

To submit a privacy inquiry or data request, please email our administration team at [email protected] or call (305) 226-6048.

While Coopertown Airboats welcomes children and families of all ages to experience our guided Everglades tours, our website and online ticketing services are designed exclusively for adults over 18 years of age.

We do not knowingly solicit or collect personal information online from children under 13 years of age in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has submitted personal contact details through our website, please contact us immediately so we can promptly delete the information.

We reserve the right to periodically update this Privacy Policy to reflect changes in legal requirements or our operational procedures. Any updates will be posted on this page with an updated "Effective Date."